Returns & Exchanges

RETURNS & EXCHANGES

We will gladly offer a Refund or Credit Note for any item deemed faulty by our quality control department after our inspection of your returned product. However, this applies only if the item is not replaceable by an exchange. 

Return requests must be made in writing within 7 days to info@innervapeco.com.au of receiving your item. Once we have confirmed your exchange with an RA number, the item must be sent back within 42 hours. Please Note:

 

  • No Refunds will be issued for any reduced or SALE items, unless it is deemed to be a manufacturing fault,
  • A Credit Voucher is not redeemable for cash at any time,
  • All return accepted refunds are applied to the original card or account of purchase, and there is,
  • No Refund or Exchange for a change of mind after purchase.